Frequently Asked Questions
How do I place an order?
We recommend watching our ordering video, which will explain everything in detail. Please click the following: How to order.
If you still have any questions after watching the video you can always reach out to us.
Can I order cheese and non-frozen meats?
Yes. We offer these items for pick-up and local delivery. We ship cheese Canada wide.
Frozen and other pershiable items will only be shipped at own risk.
Can I order frozen items?
Frozen items can be ordered online for pick-up or local delivery ONLY.
Because we cannot guarantee the quality of the frozen items during shipping we do NOT offer this option.
We are willing to ship frozen items at own risk.
What pick up locations are available?
We offer pick up at the following locations:
Ottawa (1400 Clyde Avenue, Ottawa, Ontario)
Montréal (85 Sainte-Anne Street, Montreal, Quebec)
Can I change my delivery/shipping address?
If you want to change a delivery or shipping address after placing the order, please contact the store at 613-226-1002 and notify the staff of your changes.
What are the shipping costs?
Shipping costs in Canada are $19.99.
We offer FREE SHIPPING on all orders over $99 CAD/USD.
How long will it take to ship my order?
The shipping service we use offers shipping in 2-6 days for the basic shipping option. This is also the option we use for free shipping North-America wide. Please note that in some areas it takes longer.
How long will it take before items get shipped out?
Usually, we ship the next day after receiving the order.
This can change depending on day of the week and/or time of day.
What shipping carriers do you use?
We use Canada Post, UPS, Puralator, FedEx, Canpar for all our shipping.
Do you deliver?
Yes, we offer local deliveries within the City of Ottawa boundaries. Please select local delivery at checkout.
What is the return policy?
We allow returns on non-perishable items, within 30 days, for a full refund on the items. Shipping costs are non-refundable.
All perishable items are final sale.
I have a missing / wrong item, what do I do
Please contact us by email and mention the missing items.
I want to return items
Please contact us by email and give us a detailed description of the items you want to return and the reason for the return.
Still have a question? Let us know!
We offer free shipping in Canada/US on all orders over $99 CAD/USD.
We offer multiple Pick-up options
Pick-up all your favorite Dutch goodies and frozen items in our home store in Ottawa as well as Montreal.
Shipping cheese (Canada Only)
We are now able to ship cheese Canada-wide!