We recommend watching our ordering video, which will explain everything in detail. Please click the following:How to order.If you still have any questions after watching the video you can always reach out to us. 

Shipping costs in Canada are $19.99.

We offer FREE SHIPPING on all orders over $99 CAD.

Local delivery shipping cost is $14.99 (Ottawa)

Pick up is always free.

Express Shipping is calculated at Check Out.

Yes. We offer these items for pick-up and local delivery. We ship cheese Canada Wide.

Frozen and other perishable items will only be shipped at own risk. Please call or email us if you want this.

Frozen items can be ordered online for pick-up or local delivery ONLY.

Because we cannot guarantee the quality of the frozen items during shipping we do NOT offer this option.

We are willing to ship frozen items at own risk, please contact us.

We offer pick up at the following locations:

Ottawa (1400 Clyde Avenue, Ottawa, Ontario)

Montréal (85 Sainte-Anne Street, Montreal, Quebec)

If you want to change a delivery or shipping address after placing the order, please contact the store at 613-226-1002 and notify the staff of your changes.

The shipping service we use offers shipping in 1-6 days for the basic shipping option depends on region.

Usually, we ship the same or next day after receiving the order.

This can change depending on day of the week and/or time of day. 

We use Canada Post, UPS, Puralator, FedEx, Canpar for all our shipping.

We allow returns on non-perishable items, within 30 days, for a full refund on the items. Shipping costs are non-refundable.

All perishable items are final sale.

Please contact us by email and give us a detailed description of the items you want to return and the reason for the return.

info@dutchgroceries.ca